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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welche Phase des Problemmanagements umfasst die Analyse von Vorfällen, um nach Mustern und Trends zu suchen?

A. Überprüfung nach der Implementierung
B. Problemkontrolle
C. Problemidentifizierung
D. Fehlerkontrolle

Question 2

Identifizieren Sie das fehlende Wort im folgenden Satz.
Ein bekannter Fehler ist ein Problem, das [?] und nicht behoben wurde.

A. analysiert
B. geschlossen
C. eskaliert
D. protokolliert

Question 3

Welche Service-Wertschöpfungskettenaktivität befasst sich mit dem Kauf neuer Produkte?

A. Einbinden
B. Verbessern
C. Plan
D. Erhalten/Erstellen

Question 4

Welche Aussage über Input und Output der Wertschöpfungskettenaktivitäten ist RICHTIG?

A. Die Governance der Organisation bestimmt die Inputs und Outputs jeder Wertschöpfungskettenaktivität
B. Jede Wertschöpfungskettenaktivität erhält Inputs und liefert Outputs
C. Input und Output sind für jede Wertschöpfungskettenaktivität festgelegt
D. Einige Wertschöpfungskettenaktivitäten haben nur Input, während andere nur Output haben

Question 5

Welches Leitprinzip empfiehlt, den aktuellen Zustand zu bewerten und zu entscheiden, was wiederverwendet werden kann?

A. Beginnen Sie dort, wo Sie sind
B. Fokus auf Wert
C. Zusammenarbeiten und Sichtbarkeit fördern
D. Iterativer Fortschritt mit Feedback

Solutions: