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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

Question 1

Your customer might need to add additional memory to the formatter when regularly printing images such as complex graphics or two-sided PostScript documents. What are important considerations when adding memory? (Select two.)

A. Memory types should never be mixed (for example EDO with SDRAM).
B. After installing additional DIMMs, you should initialize by performing a Cold Reset procedure.
C. Static discharge can cause damage that may not be immediately apparent.
D. The DIMM in slot 4 should never be replaced. It is the Firmware DIMM.
E. The same or faster speed memory should always be used.

Question 2

A fuser wrap condition occurs when the fuser detects the leading edge of the paper, but not the trailing edge. What is the mechanical cause of this condition?

A. The fuser does not warm up in time.
B. The fuser sensors are not working.
C. Media does not reach the fuser.
D. Media wraps around or sticks to the fuser.

Question 3

Image Formation in an HP LaserJet printer is a six-step process. What is the first step in the process?

A. drum conditionings
B. drum charging
C. drum cleaning
D. formatter receiving and processing print data

Question 4

A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?

A. Change the port settings in the printer driver.
B. Confirm that other computers on the network can print.
C. Verify that the printer appears in the Windows Device Manager.
D. Disconnect and then reconnect the printer.

Question 5

You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?

A. Determine and prioritize possible causes.
B. Narrow the symptoms to one critical area.
C. Identify a possible solution.
D. Develop an action plan for problem resolution.

Solutions: