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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
| Customer Needs & Sales Process | 25% | - Imaging and printing assessment methodology - Understanding customer business challenges - Matching solutions to customer requirements |
| Solutions & Applications | 15% | - Supplies and service options - Horizontal and vertical industry use cases - Document workflow and software solutions |
| HP Imaging and Printing Portfolio | 30% | - MFP and digital sending solutions - Large format and production printing - Inkjet and LaserJet product families |
| Technology & Benefits | 20% | - Security and manageability features - Printing technologies and specifications - Energy efficiency and environmental features |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What can HP Digital Sending be used to reduce?
- A. costs related to document delivery via a courier service
- B. labeling requirements for documents
- C. use of barcode readers for packaging
- D. number of email messages sent
Correct Answer: A 🗳️
What is most important to remember about both transactional and consultative sales?
- A. You should minimize time spent with customers.
- B. You should focus on your customer's business problems.
- C. You should focus only on your margin.
- D. You should focus primarily on volume of sales.
Correct Answer: B 🗳️
How can HP Color LaserJets and HP Color LaserJet MFPs add value for your customers?
- A. by enabling in-house printing of marketing collateral
- B. by using recycled paper
- C. by storing pages online
- D. by having unlimited finishing options
Correct Answer: A 🗳️
Which ongoing challenges does a business manager face?
- A. sales growth, customer handling, administration and know-how, and expertise
- B. cash flow, competitor activity, customers, and market share development
- C. financial management, production planning, quality of goods, and stock control
- D. expense control, investment planning, sales, and administration
Correct Answer: B 🗳️
Why did HP develop chemically grown toner with microscopic, spherical particles?
- A. to decrease the production costs of toner
- B. to fuse toner much faster and achieve a higher printing speed
- C. to allow toner particles to be placed very precisely on the page for high quality images
- D. to get a wider range of colors if using special printing paper
Correct Answer: C 🗳️
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