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Nokia SDM Certification - CARE Sample Questions:

1. In which documents are the Care service level commitments with the customer officially stated?

A) Care Agreement.
B) Care Plan.
C) Project Plan.
D) Account plan.

2. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) Multiple roles working in the Care Organization supported by the Care Program Manager.
B) Care Program Coordinator if assigned, otherwise Care Program Manager.
C) The Care Program Manager supported by the F&C Controller.
D) The Care Program Manager supported by the CT Head.

3. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) The totals coming from NELLE and SAP / accounting system match.
B) It compares the GIC structure with the Service Order structure.
C) The half-year total remains stable.
D) Forecasted and actual cost and sales are on the same GICs.

4. Continually measuring and monitoring the actual cost versus the budget is done to:

A) generate reports.
B) regularize the variances.
C) approve the variances.
D) analyze the reasons for variances.

5. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Software Maintenance.
B) HWS or SWS Life Extender.
C) Spare Part Management.
D) Care SWS preventive services or Active Software Support (ASWS).

Solutions: