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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Request that customer does an industry benchmark.
B) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
C) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
D) Request that NSN does an industry benchmark.

2. Why is a Resource Plan required during the 'Create Customer Solution' Phase?

A) To reserve subcontractor resources.
B) To reserve resources from Resource Manager.
C) To initiate recruitment of Operations team.
D) In order to make a services cost calculation.

3. What are the main functions of the Performance Mgt tools?

A) Performance reporting, Trouble Ticket reporting & Alarm handling.
B) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
C) Network Performance reporting & Trouble Ticket handling.
D) Ensures Network Performance data availability & Network Performance reporting.

4. Under what circumstance could Technical support be provided by Care Engineers?

A) For any fault that cannot be resolved by Technical Support.
B) In all circumstances where Care are co-located within the same location as Technical support.
C) Where the customer contract included care ESS or onsite support services.
D) In all fault cases concerning 3rd party hardware issues.

5. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
B) The SLA is a legal requirement of the contract to measure performance.
C) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.

Solutions: