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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A. Assign scores to the survey questions and set the status field based on the responses.
B. Create a transactional survey.
C. Schedule the survey on a daily basis.
D. Create a polling survey.
E. Create a report for the survey scores.
F. Write a business rule to reopen the case.

Question 2

How frequently does Oracle release a new version of a product?

A. Every month
B. Once in six months
C. Once in three months
D. Once in four months

Question 3

Which two statements are true about chat surveys?

A. You can send a chat survey only while a customer is on the chat.
B. You cannot link customer data back to the chat that is submitted.
C. You can create a chat rule to pop up a transactional survey at the end of a chat session.
D. You can create a chat rule to email a transactional survey to a customer after a chat session.

Question 4

Which three statements are true about headers of custom process models?

A. The/QDntain the version number of the Connect Common Object Model.
B. They contain the version number of the PHP script.
C. They contain standard objects only.
D. The header section is always commented.
E. They contain all possible events with the objects.
F. The header section needs to be uncommented during testing.
G. They list only the events that are supported by the code implementation.

Question 5

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter the value "Unlimited" in the chat and email fields.
B. Enter zero as the initial value for both fields.
C. Use the default values.
D. Leave both the chat and email fields limit as blank.

Solutions: