Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service
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Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Roles, privileges, and access control - Engagement Cloud security model |
| Digital Customer Service (DCS) | 20% | - Deploy and customize DCS application - DCS architecture and components - DCS security and roles - Themes, templates, and pages |
| Service Request Management | 20% | - SR creation and handling setup - Common SR processing activities - SR assignment mapping - SR category configuration |
| Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Customization mechanisms - Service Catalog configuration - Enable Engagement Cloud features |
| Communication & Integration | 15% | - Email templates and notifications - Integration architecture overview - Inbound and outbound email setup - CTI integration and configuration |
| Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Knowledge management enablement - Omnichannel communication setup |
Oracle Engagement Cloud 2019 Implementations Essentials Exam FAQ: Real Questions from Real Candidates
A seat at the Oracle Engagement Cloud 2019 Implementations Essentials exam costs USD 245, and the score that separates pass from fail is 68%. Miss it, and USD 245 is due again for the retake. Before you book, drill with ActualTestsIT practice questions until your timed results clear 68% with margin — then the exam fee is a one-time expense.
The 1Z1-1064 exam is spread across 6 knowledge areas. The dominant ones are Entitlements & Security (15%), Knowledge Management & Omnichannel (15%), Engagement Cloud Setup & Customization (15%) — study them in proportion to their share. The complete domain-by-domain outline is right above this section.
No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications Requirements like these are set by Oracle and evolve over time, so verify the latest version on the official exam page: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 before you register for the Oracle Engagement Cloud 2019 Implementations Essentials exam.
Yes — ActualTestsIT offers a free download of Oracle Engagement Cloud 2019 Implementations Essentials sample questions and answers so you can judge our reliability yourself. Every purchase afterward includes 365 days of free updates; once that year ends, extend the update service at a 50% discount from your member zone.
Yes, the vendor recommends these options:
- Oracle Engagement Cloud: Implement Service Applications
- Oracle B2B Service: Administration and Implementation
Training lays the groundwork; then the 76 practice questions for the 1Z1-1064 exam from ActualTestsIT show whether your knowledge survives real exam pressure.
The 1Z1-1064 exam is Oracle's official skills test — pass it and you earn the Oracle Engagement Cloud 2019 Certified Implementation Specialist certification, a credential aimed at the Specialist tier. Its influence comes from practicality: it measures the abilities employers actually need from certified staff, which is why the Oracle Engagement Cloud 2019 Implementations Essentials credential shows up in job listings across the industry. It also relates to Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional, giving your certification plan a natural next step.
You face 60 questions inside 105 minutes on the Oracle Engagement Cloud 2019 Implementations Essentials exam. Divide one by the other and the pacing target becomes obvious — most candidates need two to three timed rehearsals before that rhythm feels natural. Use the ActualTestsIT test engine for exactly that: full-length, clocked sessions until finishing 105 minutes without panic is your new baseline.
Through Oracle's official registration channels:
Keep in mind that the exam itself is delivered as Online proctored or in-person at Pearson VUE test centers.
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Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
- B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration. - D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
Correct Answer: D 🗳️
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates - B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- C. Choose all optional result columns.
- D. Do not choose any optional criteria columns.
Correct Answer: A,B,D 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. The configured frequency to retrieve emails is too long.
- B. Incoming messages have a custom filter.
- C. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. - D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
Correct Answer: B 🗳️
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- B. Many DCS applications can be active in production at the same time.
- C. DCS application can be embedded in other sites.
- D. Only one version of a DCS application can be active in production at any time.
Correct Answer: A,C,D 🗳️
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update SR reference
- B. Delete activity
- C. Delete message
- D. Update resource member
- E. Update resource manager
Correct Answer: A,B,D 🗳️
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