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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. A life insurance company satellite office in various countries. Each satellite office has its own queue. Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner .
Which routing approach supports this requirement?

A) Route the assignment to the correct work queue using an authority matrix.
B) Route the assignment to the correct work queue bawd on business logic.
C) Route the assignment to the correct work queue using skill-based routing.
D) Route the assignment to a specific underwrite based on business logic.

2. An organization has two lines of business: selling books for children and reselling college textbooks.
The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?

A) Place the Ul rules in the base layer, and create a new layer for the payment rules for both lines of business.
B) Place the Ul rules in the base layer, and create a parallel base layer for the payments rules.
C) Place the Ul rules in the base layer, and create a new layer for the payment rule for each division.
D) Place the Ul rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.

3. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

A) Configure the email to go to an interested person.
B) Configure the email to go to a work queue.
C) Configure the email to go to an owner.
D) Configure the email to go to a customer.

4. A user view includes a list of four urgency options selectable by radio buttons .
How do you configure the selection list?

A) Configure a drop down field with selectable urgency options.
B) Configure a field group with selectable urgency options.
C) Configure a picklist with radio buttons for the urgency options.
D) Configure a Boolean field with selectable urgency options.

5. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office .
How do you configure the list report in order to create the pie chart?

A) Group the manager name column.
B) Summarize the case ID column.
C) Summarize the manager name column.
D) Group the case ID column.

Solutions: