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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?

A) External Community Plus
B) External Identity
C) Customer Community Plus
D) Authenticated Service Site User

2. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Case deflection
B) Number of lead records created
C) Case Type by Issue
D) CSAT (Customer Satisfaction score)
E) Average Handle Time compared to Bot Session Time

3. Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

A) Salesforce Accelerator Catalog
B) Salesforce Connect
C) Salesforce AppExchange
D) Salesforce Accelerator Directory

4. Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A) Metadata API supports migrating all Communicates settings and features.
B) Metadata API is ideal when multiple work streams are involved.
C) Metadata API can be used programmatically as well as declaratively.
D) Metadata API is ideal for when the changes are complex.

5. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?

A) Guest User Visibility
B) Portal User Visibility
C) Site User Visibility
D) None

Solutions: