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Salesforce Certified Field Service Consultant Sample Questions:

1. Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A) Define "cannot complete" as a pinned status for auto-dispatch services.
B) Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
C) Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".
D) Define "cannot complete" as a pinned status for scheduling and optimization services.

2. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order
B) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
C) Work Order Generation Method = One Work Order Line Item per Asset
D) Work Order Generation Method = One WorkOrder per Asset

3. Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A) Define Work Types, Define Work Order Status, Set up Resource Skills
B) Define Skills, Set up Skill Requirements, Set up Resource Skills
C) Set up Skill Requirements, Define Work Types, Set up Routing Rules
D) Set up Service Locations, Set up Location Skills, Define Work Types

4. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Salesforce License
B) Scheduling License
C) Resource License
D) Dispatcher License

5. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) Global optimization doesn't reschedule appointments that have rule violations.
B) The territory of the resources was not included in the global optimization request.
C) There are no service resources available with the required skill levels.
D) The optimizeruses a scheduling policy different from what is used on the dispatch console.

Solutions: