Exam Name: Salesforce - Implementing Field Service Lightning
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Manage appointment lifecycle and status transitions - Create work rules and service objectives |
| Topic 2: Introduction to Salesforce Field Service | 10% | - Identify use cases and business value - Define components and capabilities - Understand data model and architecture |
| Topic 3: Core Field Service Elements | 20% | - Configure work orders, service appointments, and assets - Set up service resources, locations, and products - Define operating hours and service territories |
| Topic 4: Initial Configuration | 15% | - Set up geocoding and data integration rules - Enable Field Service licenses and settings - Configure profiles, permission sets, and access |
| Topic 5: Contractor Management | 10% | - Set up contractor capacity and visibility - Configure scheduling preferences for third parties - Track work performed by contractors |
| Topic 6: Dispatcher Console | 15% | - Navigate console and configure views - Monitor resources and update appointments - Manage assignments, Gantt charts, and filters |
| Topic 7: Field Technician Mobility | 10% | - Enable offline functionality and sync - Manage work completion and reporting - Configure Field Service mobile app |
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