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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks.
The sales team needs to create
and edit leads, contacts, and opportunities with ease.
Which feature should the consultant recommend the sales team use?

A) Lightning Mobile Component
B) Smart Actions
C) Einstein Activity Capture

2. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
B) Prioritize standard Salesforce features to manage costs while ensuring project success.
C) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

3. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.
Which approach should a consultant recommend to address this issue?

A) Create a validation rule that requires a Phone and Email.
B) Set default values for Phone and Email fields on the Lead object.
C) Make Phone and Email fields required on the Lead convert form.

4. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A) Multiple Forecast Types must be created and activated.
B) Single Category or Cumulative Forecast Rollup should be defined.
C) Opportunity Splits must be enabled at the same time.

5. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

A) Develop reports and dashboards that compare the existing and new territories.
B) Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
C) Install the Territory Health Assessment app from AppExchange.

Solutions: