2022 Updated Verified Pass C_C4H520_02 Exam - Real Questions and Answers
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C_C4H520_02 Exam Certification Details:
| Cut Score: | 61% |
| Languages: | English |
| Level: | Associate |
NEW QUESTION 40
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Service Call
- D. Time Slots
Answer: D
NEW QUESTION 41
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Request New Entry
- B. Send again
- C. Revoke
- D. Request Change
Answer: D
NEW QUESTION 42
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Delete
- B. Read
- C. Update
- D. Create
Answer: B,C
NEW QUESTION 43
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. Smart forms help you structure your service processes
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. QR code scanning helps you to easily identify the affected Appliance
Answer: C,D
NEW QUESTION 44
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Freelancers
- C. Dispatchers
- D. Managers
- E. Subsidiaries
Answer: A,B,E
NEW QUESTION 45
Which web service is used when integrating FSM? Choose the correct answer.
- A. R2D2
- B. SOAP
- C. XML-RPC
- D. REST
Answer: D
NEW QUESTION 46
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Close
- B. Release
- C. Review
- D. Approve
- E. Delete
Answer: C,D,E
NEW QUESTION 47
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Review partner details
- B. Plan service calls
- C. Check and approve partner documents
- D. Accept service calls
- E. Check skills and certifications
Answer: A,C,E
NEW QUESTION 48
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In execution
- B. In planning
- C. Closed
- D. In Dispatching
Answer: A
NEW QUESTION 49
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Assist Technician to record time and material
- B. Assist technicians to capture resolutions
- C. Generate Checklist reports for the customer
- D. Generate QA Reports within the captured Data
Answer: B,D
NEW QUESTION 50
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply account level settings to a specific database
- B. You apply account level settings to All databases
- C. You apply Company level settings to aspecific database
- D. You apply Company level settings to all databases
Answer: B,C
NEW QUESTION 51
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Update contacts
- B. Approve Efforts
- C. Create Equipment
- D. Assign Technicians
Answer: B,D
NEW QUESTION 52
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By navigating to the address on the Service assignments.
- B. By adding a checklist
- C. By opening the Service assignments.
- D. By Setting the relevant workflow step
Answer: D
NEW QUESTION 53
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. QR Codes
- C. Workflow assignments
- D. Branding
Answer: B
NEW QUESTION 54
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Service Contract
- C. Activity
- D. Equipment
Answer: C
NEW QUESTION 55
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Microsoft Edge
- B. Google Chrome
- C. Firefox
- D. Internet Explorer
Answer: B
NEW QUESTION 56
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a workflow
- B. Use a Business Rule
- C. Use a checklist
- D. Use a Filter
Answer: D
NEW QUESTION 57
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