Updated Feb 07, 2022 Certification Exam Experience-Cloud-Consultant Dumps - Practice Test Questions
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NEW QUESTION 23
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Financial Services Community permission set license
- C. Insurance Agent Portal Lightning template
- D. Insurance agent permission set license
Answer: B,C
NEW QUESTION 24
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Write custom code
- B. Fix the header's Position.
- C. Download an app from AppExchange
- D. Edit the default navigation
Answer: A,C
NEW QUESTION 25
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Assign a single screen to multi-step flow and give the guest user access via page layout.
- B. Save the flow with the "System Context Without Sharing-Access All Data" option.
- C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Answer: A
NEW QUESTION 26
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
- B. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.
- C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Answer: A
NEW QUESTION 27
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator toaccomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from theobject list in the Global Search Result component property editor.
- B. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
- C. Remove Opportunity and Asset from the navigation Menu component in the property editor.
- D. Remove Opportunity and Asset from the Title Menu component in the property editor.
Answer: A,B
NEW QUESTION 28
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
- B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- C. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- D. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
Answer: B
NEW QUESTION 29
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Delete existing topics and assign articles to newly created topics.
- B. Mark old topics as Inactive and assign articles to the new active topics.
- C. Keep existing topics and reassign articles to newly created topics.
- D. Merge similar topics in Content Management.
Answer: D
NEW QUESTION 30
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
- A. Partner Community
- B. Commerce Portal
- C. Platform Portal
- D. Partner Community Plus
Answer: A
NEW QUESTION 31
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
- A. Sharing Rules must be set to Read/Write.
- B. Gather Customer Insights Data must be selected.
- C. Community must be activated.
- D. Search must be enabled for the selected CMS Channel.
Answer: D
NEW QUESTION 32
Ursa Major Solar (UMS) is automating its businessprocesses using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers
- A. Assign external users as the co-owners on records and create a digital experience for those users.
- B. Assign external users Super Useraccess on records and create a digital experience for those users,
- C. Assign external users as approvers on records and create a digital experiencefor those users.
- D. Add external users directly to approval queues and create a digital experience for those users.
Answer: C,D
NEW QUESTION 33
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
- A. Customer Community
- B. Commerce Portal
- C. Channel Account
- D. Platform Portal
Answer: C
NEW QUESTION 34
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
- A. Digital Experience framework
- B. SDLC (Software Developer Life Cycle) for Experiences
- C. Lightning Bolt solutions
- D. Community Connect
Answer: B
NEW QUESTION 35
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- C. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- D. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
Answer: D
NEW QUESTION 36
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
- A. Implement a limit on new users and password resets.
- B. Recommend partners share user credentials.
- C. Delegate external user administration.
- D. Create a new user form that automatically triggers a process to create a user.
Answer: C
NEW QUESTION 37
Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? Calculator Choose 2 answers
- A. You can only have three audiences.
- B. You can't assign record-based criteria to a component or branding set.
- C. Available domains are created in the Administration workspace and associated with a community through a custom URL.
- D. You can't assign audiences to the components in the template header and footer sections.
Answer: B,D
NEW QUESTION 38
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
- A. Create a criteria-based sharing rule with a Partner Community role.
- B. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- C. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- D. Create an owner-based sharing rule with a Customer Community User.
Answer: A,B
NEW QUESTION 39
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Build a custom Lightning component.
- B. Use an HTML component
- C. Use a Flexible page layout.
- D. Create CMS items.
Answer: C
NEW QUESTION 40
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. A Sharing Set needs to be created.
- B. A sharing Rule needs to be created.
- C. Retail managers needs to be put in the execute role in the Role Hierarchy
- D. Retail managers need to be given super User access.
Answer: D
NEW QUESTION 41
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
- A. The manager has been given the Manage User permission.
- B. The manager has been given the Manage Customer Users permission.
- C. The manager has been given the Manage Profiles and Permission Sets permission.
- D. The manager has been given the Manage External Users permission.
Answer: C
NEW QUESTION 42
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Create partner roles in a separate branch in your Role Hierarchy.
- B. Grant partner users access to the partner account using a Sharing Rule,
- C. Create partner roles in the same branch in your Role Hierarchy.
- D. Reduce the number of roles to one to improve system performance.
Answer: A,B
NEW QUESTION 43
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Create an FAQ rich text component on the Home page.
- B. Create a public ''announcement only' group for moderators to address common questions.
- C. Deploy a chatbox to address common questions.
- D. Enable Chatter Questions to encourage peer-to-self-service
- E. Create an FAQ Knowledge article.
Answer: C,D,E
NEW QUESTION 44
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. Site Builder
- B. Lightning Builder
- C. ExperienceBundle
- D. Experience Cloud Script Master
Answer: C
NEW QUESTION 45
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
- A. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
- B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
- C. Changing the Salesforce CDN overwrites LDS defaults.
- D. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
Answer: B
NEW QUESTION 46
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can be distributed and reused.
- B. Lightning Bolts can help organize, manage, and reuse digital content.
- C. Lightning Bolts can help minimize licensing and provisioning cost.
- D. Lightning Bolts can help reduce implementation time.
Answer: B,C,D
NEW QUESTION 47
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