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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Contact the vendor of the app and ask them to send a product registration key.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Delete the app and try downloading a fresh copy from the internet.

2. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
B) Martin should use System Preferences > iCloud then select only the desired features.
C) Martin should use third party software since iCloud features cannot be customized.
D) Sign in at iCloud .com, click on Options then select only the desired features.

3. Which of the following is a supported destination for an OS X Mountain Lion installation?

A) a hard disk or SSD with the APM partition scheme
B) a hard disk or SSD with the GUID partition scheme
C) ahard disk or SSD without a partition scheme
D) a hard disk or SSD with the MBR partition scheme

4. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
B) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
C) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
D) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.

5. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) An internet connection is required to use Safari and reinstall OS X.
B) They must charge the Mac's battery to 100% before starting from OS X Recovery.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) A valid Apple ID is required to use Safari on OS X Recovery.

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