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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You receive a customer message where several issues are reported. What will be your next step?

A) Start message processing without contacting the customer.
B) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
C) Kindly ask the customer to separate the issues, that is, create one message for each issue.
D) Ask your colleagues for processing this message.

2. What does Mission-Critical Support within Enterprise Support mean? (Choose two)

A) Robust Service Level Agreements (SLA)
B) SAP system backup
C) Ramp-up support
D) 7 x 24 root cause analysis

3. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A) The customer name as a search term
B) More search criteria
C) More search terms
D) Fewer search terms

4. What are key success factors in message solving? (Choose two)

A) Solve the customer's issue - no more and no less.
B) At first, try to guess.
C) Put yourself in the customer's shoes.
D) Work without additional help.

5. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)

A) START-OF-SELECTION
B) PROGRAM
C) INCLUDE
D) FORM

Solutions: