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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

2. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Bundle the similar product together to reduce the volume
B) Mark the orderable flag on the legacy system to false so that they cannot be used.
C) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D) Make use of object types and attributes to better handle scalability using EPC functionality.

3. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Commercial and technical product configurations
B) Order and order item details
C) Quote and quote line items records
D) Fulfillment request and fulfillment request line records
E) Assets and inventory item records

4. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
B) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
C) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
D) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

5. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create a salesforce Report on the Product object to track the product time to market
C) Create a Product Time to market app from template in CRM analytics to track the product time to market
D) Create salesforce report on EPC project object to track the product time to market.

Solutions: