1Z0-1037-21 Practice Test Questions Answers Updated 72 Questions
1Z0-1037-21 dumps & Oracle Knowledge Management Cloud Sure Practice with 72 Questions
NEW QUESTION 25
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It cannot delete articlesfrom the Content Type.
- B. It cannot change the owner of articles.
- C. It can publish and un-publish articles.
- D. It cannot change product/category of articles.
- E. It can change views of articles.
- F. It can request translations of articles.
Answer: C,E,F
Explanation:
Explanation
You can manage the following tasks through the bulk update feature.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bu
NEW QUESTION 26
Which two statements are true about published reports? (Choose two.)
- A. Published reports can be shared.
- B. Published reports can be edited.
- C. Published report data can change automatically when the knowledge base data is updated.
- D. Published reports contain snapshots of data at the time the report is run.
- E. Published reports have filtering option in ribbon.
Answer: A,D
Explanation:
Explanation
Publish report is a method ofpreserving a report's graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key
NEW QUESTION 27
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + O
- B. Ctrl + N
- C. Ctrl + T
- D. Ctrl + A
Answer: A
Explanation:
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin
NEW QUESTION 28
Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)
- A. the number of times the "Is this answer helpful?" option has been selected as "Yes"
- B. the number of cases linked to the top answer
- C. the number of times documents were clicked on as a result after a particular answer
- D. the total number of times documents were clicked on
- E. the total number of times the search has been made with the search string containing the title of the document
Answer: A,C,D
Explanation:
Explanation
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION 29
Which two features can you use toconnect output levels in a report? (Choose two.)
- A. drill-down filters
- B. dashboards
- C. grouping
- D. variables
- E. drill-down links
Answer: A,E
Explanation:
Explanation
When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics
NEW QUESTION 30
Which two statements are true about Connect Web Services? (Choose two.)
- A. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
- B. If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
- C. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
- D. Connect Web Services should only be used for read-only data.
Answer: A,C
NEW QUESTION 31
Which filter type should you use in a report to display data in a tree structure?
- A. Slicing by bucket
- B. Slicing by column
- C. Rollup
- D. Auto filter
Answer: B
Explanation:
Explanation
Slicing a report allows you to group tabular data sharing common valuesin fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm
NEW QUESTION 32
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
- A. Questions with High Score Answer
- B. Click-ThoughRate of External Documents
- C. Article Aging
- D. Search Accuracy
- E. Words without Concepts
Answer: B,C,E
Explanation:
Explanation
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, DataIntegration and the report.
To view the following reports, select OKCS and the report.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75
NEW QUESTION 33
Which three types of answers can be added to the knowledge base? (Choose three.)
- A. File Attachment
- B. URL
- C. HTML
- D. XML
- E. TEXT
Answer: A,B,C
Explanation:
Explanation
If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML - These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL - These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page.
The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment - These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ - These answers represent frequently asked questions.
KCS - These answers represent similar content from KSC articles.
Manual - These answers represent application manuals.
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Content_Authoring.htm#FAUKAcontent_authorin
NEW QUESTION 34
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- B. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
- C. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
- D. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
Answer: B
Explanation:
Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 35
In Knowledge Advanced Search what is the use of the Concept feature?
- A. Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
- B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
- C. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
- D. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
Answer: A
Explanation:
Explanation
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions andin the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_
NEW QUESTION 36
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password"; - B. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password"; - C. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password"; - D. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
Answer: B
Explanation:
Explanation
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
References:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 37
Which two statements are true about the Connect Common Object Model? (Choose two.)
- A. Primary objects have only independent life cycles.
- B. An array object is a collection of primary objects.
- C. Sub-objects contain only primitive data types.
- D. CRUD operations can be performed on sub-objects only through their parent primary object.
- E. Primary objectscontain either primitive data types or sub-objects.
Answer: A,D
Explanation:
Explanation
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject.
Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 38
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- B. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- C. Include battery and damage as keywords under Answers Stop Words.
- D. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
Answer: D
Explanation:
Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.
NEW QUESTION 39
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- B. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- C. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- E. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- F. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
Answer: A,D,F
Explanation:
Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 40
You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?
- A. You must check if alternative synonyms exist.
- B. You must correct the spelling manually.
- C. The tuning process automatically corrects it.
- D. Knowledge Advanced does not accept words that are not in the dictionary.
Answer: B
Explanation:
Explanation
When you tune a user question, you are adding or changing objects in the Intelligent Search Dictionary.
The tuning process corrects common, misspelled words automatically. However, if you enter a word that the tuning process does not recognize, or it returns a word not synonymous with your meaning, you must correct the spelling manually.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 51
NEW QUESTION 41
Which action can be performed on published reports?
- A. modify report permissions
- B. activate run-time selectable filters
- C. add page breaks
- D. enable drill-down links for report levels
Answer: B
Explanation:
Explanation
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variablesin the report, bypassing the Search window.
NEW QUESTION 42
Which two actions must you perform to configure the Social Monitor? (Choose two.)
- A. Add of update a list of favorites.
- B. Addor update profiles to include the Social Monitor permissions.
- C. Add or update profiles to include permission to add themes and clustering.
- D. Setup a Social Monitor search schedule.
- E. Add or update staff accounts to use profile that include Social Monitor permissions.
- F. Add or update navigation sets to include the Social Monitor navigation button and component.
Answer: B,F
Explanation:
Explanation
Social monitoring must be enabled for your site. To enable social monitoring, contact yourOracle account manager.
Procedure
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor
NEW QUESTION 43
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)
- A. Translations
- B. Rules engine
- C. Search Log
- D. Language information
- E. Dictionary
Answer: B,D,E
Explanation:
Explanation
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_T
NEW QUESTION 44
You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?
- A. Fix First
- B. Historical usefulness
- C. Place at First
- D. Place at Top
- E. Fixed at Top
Answer: D
Explanation:
Explanation
Place at Top-Select this option to placethe answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 45
Which action cannot be performed on a dashboard?
- A. open a report for editing from a dashboard
- B. add a web browser to a dashboard
- C. send queued dashboards to comma-separated values (CSV) file
- D. queue a dashboard manually
Answer: B
NEW QUESTION 46
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