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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

What must you set to enable the email channel?

A. EGW_ENABLED
B. EGW_AUTO_CONT_CREATE
C. EGW_SECURE_UPDATE_ENABLED
D. EGW_UPDATE_BY_CREATE
E. EGW_SAVE_EMAIL_HEADERS

Question 2

Which two statements are true about Oracle Service Cloud accelerators?

A. Oracle provides support for all accelerators.
B. They
are available at http://www.oracle.com/technetwork.
C. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
D. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E. The source files for all listed accelerators are available for download.

Question 3

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Utilizing workflows and splitting functionality into more than one workspace
B. Creating multiple workspaces per business function and assigning to different profiles
C. Removing fields in the workspaces
D. Placing objects on different tabs and splitting the loading across multiple tabs

Question 4

Which two statements are true about a disposition?

A. It helps to identify the root cause of an incident.
B. It can be made visible on the Customer Portal.
C. It can be linked to products.
D. It can be set to a maximum depth of three in hierarchy levels.
E. It can be linked to categories.

Question 5

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f2, f5, f3, f1, f4
B. f1, f2, f5, f3, f4
C. f2, f5, f1, f3, f4
D. f1, f2, f4, f3, f5
E. f5, f2, f3, f4, f1

Solutions: